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(F)REQUENTLY (A)SKED

(Q)UESTIONS

THE BASICS

WHAT IS AN ESCAPE ROOM?

Your team will work together to solve a series of puzzles to complete an objective. You are not always 'escaping' a room, are never physically constrained or locked into any space, and the experience often spans multiple rooms, not just one.

WHEN SHOULD I ARRIVE?

Please plan to arrive 15 minutes before your scheduled booking. That will give you plenty of time to park, find us, and potentially even check out some of our neighbors in the awesome Factory Square building.

I'M LATE! WHAT DO I DO?

If you are, or anticipate, being late, firstly, give us a call (860-426-0150and let us know. We can wait on your group for up to 15 minutes, but will have to re-schedule OR continue with a limited game clock if your group is any later. We know it happens, we promise to be patient and work towards a solution best for your group, as well as our team, if it does! 

IS THERE AN AGE LIMIT?

We ask that anyone 13 or younger is accompanied by an adult at least prior to the experience. We will allow all ages to experience our adventures, but we've found that typically, those 10 and under may not be able to contribute heavily. If you have further question about age restrictions on specific experiences, don't hesitate to call us. 

WHERE ARE YOU?

168 Center Street, Southington, CT, USA, North America, Earth, Milky Way Galaxy. We know our Factory Square building can be easy to get lost in - we've mapped out the best route to park and find us, here

WHAT ARE YOUR HOURS?

We are typically open Fridays, 4-10 - Saturdays, 12-10 - Sundays, 12-8. Our booking page will let you know exactly when we are accepting bookings. We can typically arrange for groups to play outside of these hours, contact us to inquire!

BOOKING

HOW DO I BOOK?

We handle all of our bookings online. BOOK NOW will take you through to our booking platform, Resova. ALL games are private; you will never play with anyone besides your group. We think groups of 4-6 players make the best teams for most of our games. If you'd like to add on additional tickets to your booking, no problem, just give us a call to let us know. 

I DONT WANT TO PLAY WITH STRANGERS.

We wouldn't want to either! Your experience will ALWAYS be private. Only your group will be in your experience with you. 

I CANT MAKE IT. CAN I GET A REFUND?

All sales are FINAL, we offer no refunds for cancellations. We can reschedule your time if you give us a 48 hours notice. 

CAN I PLAY WITH 9 OR 10? HOW ABOUT 2?

There may be small exceptions we can make for groups of 9-10 that would like to play altogether, for one of our experiences in particular. Call us to ask in advance. For small groups, some of our rooms require that you book for 3 in order to complete the booking process. Again, please call us to book if you are in a party of 2 or less. 

GOT ANY SPECIAL DISCOUNTS?

Glad you asked! You can always check our social media pages for current promotions and discounts! 

 

We at Escapism believe in the power of good people, and being good to people! If you have actively served our countrys military or police force, please call us to book your visit so we can properly express our gratitude for your service. Thank you!

As engineers, we believe in the importance of education and using your talents to inspire. If you have a valid & current student I.D, please call us to book for a 10% off student discount. 

GAMEPLAY

IS IT SCARY? / ARE WE REALLY LOCKED IN? / I'M CLAUSTROPHOBIC?

Our experiences can (but are not totally designed to) cause slight distress. There are never live-actors, intentional jump-scares or gory scenes or imagery. Players are never physically constrained in any way, exits are always available. You will never be confined in a very small space, alone or with others.

I'VE NEVER PLAYED AN ESCAPE ROOM BEFORE. SHOULD I STILL GO?

We LOVE to host first timers - please do! Let us know if it's your first time playing an escape room, an escape room with us, or if your're celebrating any special occasion with us. 

CAN I LOSE? HOW DO I KNOW IF WE WIN?

Yes. But we believe in you! Our experiences are designed to let you know if you have or have not completed your task within the 60 minute gameplay window. We would love for your group to experience the entire adventure through to the end, so if you are close, we will likely allow you to finish. 

DO I NEED TO BRING ANYTHING?

Nope! Everything you need will be there, if and when you need it. That being said, if you typically wear eye-glasses or contacts, we suggest you bring them. We certainly don't encourage use of phone flashlights in our experiences, but we won't ever yell at you if you decide it might help you see better at any point. Careful though - it might hurt you more than it will help...

PRICING

HOW MUCH DOES IT COST?

$32 plus tax, per person. 

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